Refund policy

At Nexzo Herbs, we want our customers to have a positive shopping experience. Please review the following policy before placing your order.

Return Eligibility

Due to the personal-care and hygiene nature of our products, we generally do not accept returns of products that have been opened, used, or tampered with.

Returns may be considered if:

• You received the wrong product
• Your product arrived damaged
• You received a defective product

Return Timeframe

If you receive an incorrect, damaged, or defective product, you must contact us within 3 days of delivery.

Please provide:

• Your order number
• Your name
• A description of the issue
• Clear photos of the product and packaging

We may request additional information if necessary.

Wrong or Damaged Products

If the wrong product was sent or your product arrived damaged or defective, we will review the issue and, where appropriate, offer a replacement or refund.

Opened or Used Products

For hygiene and safety reasons, opened or used products are generally not eligible for return or refund.

Change of Mind

Returns or refunds are generally not available simply because you changed your mind, ordered the wrong product, or no longer want the product.

Return Shipping

If the return is due to an error on our part or a damaged/defective product, we will provide appropriate return instructions.

For other approved returns, the customer may be responsible for return shipping costs.

Refunds

Once a refund is approved, it will be processed through the applicable payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Unauthorized Returns

Please contact us before sending any product back. Returns sent without prior contact or approval may not be accepted.

Contact Us

For return or refund requests:

Nexzo Herbs
Email: nexzoherbs@gmail.com